Airports are projected to increase their investment in information technology to $6 billion in 2013, according to the latest SITA Airport IT Trends Survey.
The survey, now in its 10th year, was conducted in collaboration with the Airports Council International and Airline Business, surveying more than 255 airports around the globe. About 90 percent of the respondents plan to increase or keep their IT spending the same in 2014 with a focus on improving passenger experience.
“Airports continue to invest in information technology to improve their operations and services. Our survey this year clearly shows that passengers are at the heart of this investment. As passenger traffic grows and airports aim to improve the passenger experience, technology is providing essential solutions, despite fluctuations in airport revenues," said Francesco Violante, CEO of SITA.
According to the survey results, by 2016 approximately 95 percent of airports plan to invest in mobile apps to provide status information on flights and the airport, and to help passengers navigate through the airport.