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Thursday, March 28, 2013

DOT Issues $125,000 Fine to Alitalia

Italian carrier Alitalia received a $125,000 fine from the U.S. Department of Transportation for providing false information regarding its passenger cancellation policy.

The department discovered that the airline claims the right to refuse compensation to passengers for delayed and cancelled flights, citing provisions that exempt it from this policy on grounds of its general conditions of carriage. DOT requires airlines to offer compensation for delayed and cancelled flights, a policy also required by the European Union.

DOT first learned of the carrier’s inconsistent policy after investigating claims by two Alitalia passengers who said the airline refused to pay cash compensation after canceling their flight. More

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