Saturday, January 1, 2011
Aviation Instrument Services
Putting Customers First
Aviation Instrument Services, Inc. (AIS) was founded in 1977 with one goal in mind: to build a reputation of excellence in service. Just ask AIS’ customers and they’ll tell you that this company meets this goal—time and time again. “When AIS’s experience is joined with their buying power, their customer receives a level of value that is unbeatable,” says Dave Vorsas, president of JDC Company.
Specifically, AIS delivers excellent service in a variety of areas, such as quality helicopter instrumentation and repair, and serving as a convenient consignment ‘clearing house’ for its customers’ excess inventory. “In the pursuit of our goal, we have grown into a multi-dimensional company that provides a variety of services to meet our customers’ needs,” explains AIS President and Founder Jim Sensale. “These services include offering quality instrumentation to the general/corporate aviation and helicopter markets through both outright and exchange sales, as well as providing an efficient, single source management of component repairs and overhauls through our approved repair shop network.”
By sourcing repairs through AIS, managers can avoid warranty headaches! This is because “when a warranty problem arises with a unit and the shop you used does not carry any exchanges or loaners, you must send the unit back and wait for repair,” Sensale says. “With repairs handled by AIS, you are sent an exchange at no charge, provided that we have it in our inventory, or in the inventory of any of the shops with which we deal.” As a result of AIS’ long-term relationships with a network of more than 30 highly qualified repair facilities, the company is highly successful in finding the exchange parts that its customers need. “To aid many of our customers with their surplus inventory problems, we have established a very attractive consignment program that allows companies to offload their surplus to our facility for us to manage and sell,” he adds, allowing customers to "free up large sections in their warehouses of maturing inventory and fill them with more desirable inventory.” From parts acquisition and sales to managed component repair and replacement, AIS does it all. In fact, it is fair to say that AIS looks out for its customers’ interests every step of the way. Proof can be found through customer testimonials at www.aviation-instrument.com.
“Parts and service you can trust, every step of the way!” At AIS, this isn’t just a slogan, it’s a commitment backed by 34 years of experience—and more important than ever during tough economic times. ■