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Tuesday, September 1, 2009

Rotorcraft Report: American Eurocopter Opens Customer Service, Fleet Operations Center

COMMERCIAL

Grand Prairie, Texas-based American Eurocopter has officially launched its U.S. customer service and fleet operations center (CSFC). The facility, located at the company’s Grand Prairie site, will serve as a global service and logistics network, along with sister fleet operations facilities in Europe (in La Durane, France) and Asia (Hong Kong, China). The CFSC opening followed an event in mid-July commemorating American Eurocopter’s 40th year of business in the U.S. Opening the new CSFC "is not just a move to a new location with new technology," explains Larry Roberts, vice president of sales, marketing and customer support, but "a major step forward for our business, and part of an initiative designed to bring our customer service and support to the top of the industry." The company is investing in local repair and overhaul facilities, and beefing up supply chain and training services. American Eurocopter has also reorganized its marketing, sales and customer support functions into a single entity.

The company has high hopes for the future of its services and products. During the 40th year event, Rusty Weiger, deputy program executive officer for U.S. Army Aviation, noted that the UH-72A program "has accomplished what few — if any other — major programs have achieved: staying on price and schedule this far into the project, and I see no reason why we can’t continue this performance. I also believe the Lakota program’s reputation will position us — even with today’s budget constraints — to grasp future opportunities that may arise, which will be a win for the U.S. Army, EADS North America and American Eurocopter."

American Eurocopter traces its roots to 1969, when Aerospatiale and LTV Aerospace formed Vought Helicopter in Texas. The Eurocopter subsidiary employs 750 workers in the U.S.

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