Thursday, January 1, 2009
Turbomeca specializes in the design, production, sale and support of low- to medium-power gas turbines for helicopters. In the industry since 1938, Turbomeca is the world’s leading manufacturer of helicopter engines.
With continued investments to expand global service and production capabilities, standard-setting design and engineering, and our 24/7 after-sales service, Turbomeca is committed to helping its customers take their business to new heights. As your trusted partner, Turbomeca focuses on understanding your business, which allows us to tailor our products, services and policies to ensure we meet your needs every day.
The company’s goal is to provide a full range of services conveniently close to customers, wherever they may operate. It also designs and builds turbine engines for training aircraft and missiles.
While celebrating its 70th anniversary, Turbomeca (SAFRAN Group) expanded in the USA with a new site in Monroe, North Carolina. This very first production site outside of France is dedicated to turbine parts manufacturing and was established to better meet the growing market demands and better serve our customers.
Ranging from 450 to 3,000 shp, Turbomeca turbines power civil, parapublic and defense helicopters for all leading helicopter manufacturers. Despite this variety, all of these turbines benefit from Turbomeca’s emphasis on leading-edge technology that is carefully designed, rigorously tested, and meticulously manufactured.
"The importance we attach to investment in R&D enables our customers to benefit from the latest technology with a real potential for improved power ratings," explains Turbomeca CEO and Chairman Pierre Fabre. "After the sale is done, we support our customers with top quality service, to ensure that their engines continue to provide peak performance and retain their book value."
Our strong presence in the field, our Customer Councils, Regional Symposiums, and our Customer Satisfaction managers proximity to customers allows us to adjust and provide a more precise response to their needs.
At Turbomeca, we are constantly putting in place opportunities for open dialogue with our customers and this allows us to:
Be highly responsive to their after-market service requirements
Keep close track of their evolving needs
Adjust accordingly through continued and flexible improvement processes
We want to ensure that the service we give to our customers is at the same level of excellence as our products.
The goal of our after-market service is to better understand, meet and exceed individual expectations.
Our ultimate objective is to develop products and services that contribute to helping our customers focus on their core business: Flying.
In the past five years, Turbomeca has added 15 local TurboSupport Centers — notably three in the USA — a 24/7 network of three strategically located Technical Engineering centers, and a user’s online MRO tracking Web service (T.O.O.L.S.). In the same period, the company expanded the number of its field representatives from 15 to 40.
Turbomeca serves 2,350 customers in 155 countries.
Turbomeca is part of the Propulsion branch of the SAFRAN Group, a high-technology group. Turbomeca also has one subsidiary: Microturbo, a specialist in turbo-reactors for missiles.
Thanks to Turbomeca’s continuing investment in R&D, commitment to global service, and quality design and manufacturing facilities, Turbomeca helicopter engines are the choice of AgustaWestland, Eurocopter, HAL, Kamov and Sikorsky. Just connect to www.turbomeca.com to find out more!
64511 Bordes Cedex
Phone: +33 (0)5 59 12 50 00
Fax: +33 (0)5 59 12 52 00