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Tuesday, November 13, 2007

Bombardier Strengthens Airline Customer Support

In the wake of a grounding and three accidents at SAS, Bombardier Aerospace announced a three-part strategy to increase the support to Bombardier CRJand Q-Series operators. The strategy includes a network of regional support offices; additional spare parts depots; and an increase in the number of recognized maintenance service providers
Following the opening of the Japanese Regional Support Office in August 2007, Bombardier 's objective of providing customers with increased access will lead to the opening of similar Regional Support Offices in Europe, in the Asia Pacific Region, and in South America, while North American customers will continue to receive support from Toronto and Montreal. The China Regional Support Office, which opened in 2005, will be enhanced to offer more comprehensive support to Bombardier customers in that region. In addition, Bombardier is evaluating the emerging markets of India and Russia with the expectation to establish Regional Support Offices there as these markets continue to develop.
Staffed by a regional office manager, customer care account managers and technical experts such as field services representatives and customer liaison pilots, each office will offer increased communication with customers, enabling staff to respond to customer queries in a more timely fashion. The Toronto and Montreal offices will continue to provide core support.
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