Monday, September 8, 2003
Raytheon Aircraft Expands Parts Locator System
Beechcraft and Hawker owners can now find parts for their aircraft anywhere in the world since Raytheon Aircraft expanded its Worldwide Inventory Network (WIN). Now customers can log onto the company's Web site and view the entire parts inventory of Raytheon Aircraft Parts Inventory and Distribution (RAPID) system and participating authorized service centers.
Under the first phase of the WIN program, only customer support representatives could view the parts inventory. Now customers can order parts directly from RAPID or customer support, allowing more convenience and timeliness, especially for hard-to-find and out-of-stock parts.
"This second phase of WIN expands our capability beyond any in general aviation," said Ed Dolanski, Raytheon's vice president of customer support operations. "This system brings together our inventories ... and puts them at the customers' fingertips."
Since its debut in December 2002, more than 700 customers have received parts through WIN, including 50 for aircraft on ground (AOG) situations, the company said. Previously, those customers would have had to wait until the part was manufactured or located after a lengthy search.
As part of the WIN system, partners update their inventory daily. As a result, the company says it has seen an increase in business through parts and maintenance as customers find parts at their facility.
Raytheon Aircraft designs, manufactures, markets and supports Beechcraft and Hawker aircraft for the world's commercial, military and regional airline markets.
>>Contact: Tim Travis, Raytheon, 316-676-8674; Web: http://www.raytheonaircraft.com.<<