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Monday, May 1, 2006

Northwest Exec Changes in Customer Service, Ground and Flight Operations

Northwest Airlines (NWACQ.PK) today announced several executive appointments and is increasing the responsibilities of three other officers, as it reorganizes its operations group. Crystal Knotek was named senior vice president-ground operations, replacing Robert Isom, who left left the company. Knotek is responsible for customer service and ground operations at Northwest, reporting to Andrew Roberts, executive vice president-operations. She had been serving as vice president-reservations and customer care. Chris Collette was appointed vice president-finance and staffing for the airline's ground operations, reporting to Knotek. He replaces Glenn Woythaler, vice president-customer service planning, who is leaving the airline. Collette formerly was managing director-technical operations finance and planning. Tim Rainey was named to a broader role as senior vice president- flight and in-flight operations, consolidating the two organizations into a single function. Rainey formerly was senior vice president-flight operations. Suzanne Boda, vice president-in-flight services, will now report to Rainey. In addition, Ken Hylander, vice president-safety and engineering and chief safety officer, has now assumed responsibility for all safety and quality activity within the operations group.