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Monday, November 19, 2007

Bombardier Strengthens Q400 Customer Support

In the wake of a grounding and three accidents at SAS, Bombardier Aerospace announced a three-part strategy to increase the support to Bombardier CRJ regional jet and Q-Series turboprop operators. The strategy includes a network of regional support offices; additional spare parts depots; and an increase in the number of recognized maintenance service providers
Following the opening of the Japanese Regional Support Office in August 2007, Bombardier 's objective was to open similar sffices in Europe, in the Asia Pacific Region, and in South America, while North American customers will continue to receive support from Toronto and Montreal. The China Regional Support Office, which opened in 2005, will be enhanced to offer more comprehensive support to Bombardier customers in that region. In addition, Bombardier is evaluating the emerging markets of India and Russia with the expectation to establish regional support offices as these markets continue to develop.
Staffed by a regional office manager, customer care account managers and technical experts such as field services representatives and customer liaison pilots, each office will offer increased communication with customers, enabling staff to respond to customer queries in a more timely fashion. The Toronto and Montreal offices will continue to provide core support.
After significant investment in new spares facilities in Chicago and Frankfurt, a new regional spares depot is scheduled to open in Japan this month. In addition, Bombardier will increase stocking levels in Australia.
The final part of the worldwide customer support strategy is the expansion of maintenance providers to complement existing Bombardier air services centers in Bridgeport, W.V. and Tucson, Ariz. Bombardier recently certified Hawker Pacific in Australia as the fourth Recognized Service Facility, joining Flybe in United Kingdom, Adria Airways in Slovenia and Taikoo (Shandong) Aircraft Engineering Company (STAECO) in China.
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