The U.S. Department of Transportation (DOT) assessed a civil penalty against Delta Air Lines for failing to provide information on the on-time arrival performance of its flights when asked by consumers. The Delta order also covers violations by several Delta Connection carriers – Comair, Atlantic Southeast Airlines and SkyWest Airlines. But it is unclear why DOT would target regionals since it is Delta that provides reservation services. The Enforcement Office is continuing to investigate other carriers.
The consent order is the third this year against airlines for failing to provide on-time performance information as required by DOT rules. Delta was ordered to cease and desist from further violations and assessed a civil penalty of $115,000. The action follows similar actions on Oct. 3 against Hawaiian Airlines and JetBlue Airways. Hawaiian was assessed a civil penalty of $50,000 and JetBlue was assessed a $30,000 civil penalty.
After receiving information that some carriers were failing to provide consumers on-time arrival information of flights, the Enforcement Office launched an investigation that involved several hundred test calls to the reporting carriers.