Friday, April 27, 2007
Washington Launches Deceptive Scheduling Practices Probe
DOT is already focusing on eight airlines to determine whether or not they have followed requirements to tell passengers of chronic schedule problems upon request. However, the department is now broadening the scope to determine whether or not airlines are issuing unrealistic schedules.
Consumer problems are not unique to U.S. carriers as illustrated by coverage in Air Safety Week, RAN’s sister publication, about delays at RyanAir, in which the airline refused to pay compensation to passengers delayed for seven hours. An enterprising reporter, aboard the flight, found they were due compensation despite conflicting statements by airport and airline authorities. The reporter is now taking the complaint to the EU and regulators.