With Jetiquette(TM), 'The Sky Steward(R)' Makes Travel Industry Training More Civilized

CORAL GABLES, Fla., July 25 /PRNewswire/ -- Gailen David, The Sky Steward(R), is able to transform even the surliest employees into stars of customer service. In fact, he shares his own journey from a rude employee to a customer service icon. That is why companies bring him in to talk to roomfuls of front-line personnel who directly influence the customer experience. Mr. David's talks naturally require clients to fly him to multiple cities in order to train staff throughout their systems on everything from "how to effectively greet customers" to "proper forms of address when serving with heads of state." Although he does not see his travel schedule shrinking, there seem to be some changes in the air.

Airlines, hotels, and other travel-related entities have been forced to cut costs in every area including training due to downturns resulting from higher fuel prices and a weaker economy. David's company, The Jetiquette(TM) Academy, has received an increased amount of interest from clients seeking methods of receiving his specialized training that would reduce travel expenses and down-time for employees. "Although we had a DVD program already, I knew that it was time to create a much more comprehensive program and customize it for my clients so that they could roll it out faster and more cost-effectively than ever before. Besides, I can only be so many places at one time. This removes all the limits!"

The Jetiquette(TM) Academy receives calls from customer experience managers, human resources personnel, sales managers, and training professionals all seeking innovative ways to train their staff while staying on schedule and on budget. "Our clients have been very pleased with the results of our Jetiquette(TM) Program and I look forward to making it possible for more businesses of all sizes to benefit from our services with the DVD programs. This will also allow clients to train additional employee groups that were sometimes left out due to logistics," David explains.

The upcoming Jetiquette(TM) Customer Experience Master Series will be available in mid-September though the company's website at http://www.JetiquetteAcademy.com. In the meantime companies are encouraged to contact the Jetiquette Academy to discuss customized programs that address their unique challenges and include their corporate branding.

Gailen David, presents his customized Jetiquette(TM) Program Seminars on-site. Contact the Jetiquette Academy for more information.

    Contact:
    Gailen David
    1-877-759-7839 ext. 1
    gailen@skysteward.com
    http://www.jetiquetteacademy.com

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