CHICAGO,
Dec. 10 /PRNewswire-FirstCall/ -- For the safety and comfort of
its customers during the Midwest storms, United is proactively canceling some
flights and is automatically rebooking customers on new flights. For
customers traveling to, from, and through Illinois, Iowa, Kansas, Missouri and
Nebraska, United is offering the following advice:
Adjust travel plans and take advantage of United's travel waiver
United encourages customers to take advantage of its travel waiver and to
consider changing their travel plans, as certain change fees have been waived.
United advises customers to log on to united.com to make changes to their
itineraries or to call United reservations at 1-800-UNITED-1 or a travel
agency. All changes must be made by midnight of the customer's original travel
date. Rescheduled travel may be subject to higher fares if it does not meet
original rule and booking-code restrictions or is a new itinerary.
The revised ticketing policies apply to all tickets purchased December 10
or earlier, for travel between December 10-11, to, from, and through Illinois,
Iowa, Kansas, Missouri and Nebraska on any United(R), United Express(R),
Ted(R) or United code-share flight. Origin and destination cities must remain
the same, and rescheduled travel must be completed within 7 days of original
travel date.
Customers with already canceled flights are eligible to apply for a full
refund.
Check flight status before going to the airport
Flights may be delayed or canceled as a result of the Midwest storm.
Customers can minimize possible inconvenience by checking the status of their
flights at united.com or calling 1-800-UNITED-1 (1-800-864-8331) for
automated, up-to-the-minute flight arrival and departure information before
leaving for the airport. To receive United's automatic updates via mobile
phone or e-mail, customers may register for United EasyUpdate complimentary
service at united.com.
United will continue to monitor the situation and adjust ticketing
policies on united.com.
About United
United Airlines (Nasdaq: UAUA) operates more than 3,300** flights a day on
United, United Express and Ted to more than 200 U.S. domestic and
international destinations from its hubs in Los Angeles, San Francisco,
Denver, Chicago and Washington, D.C. With key global air rights in the
Asia-Pacific region, Europe and Latin America, United is one of the largest
international carriers based in the United States. United also is a founding
member of Star Alliance, which provides connections for our customers to
855 destinations in 155 countries worldwide. United's 55,000 employees reside
in every U.S. state and in many countries around the world. News releases and
other information about United can be found at the company's Web site at
united.com.
**Based on the flight schedule between Jan. 1, 2007 and Dec. 31, 2007.