MIAMI,
Sept. 16 /PRNewswire/ --
Gailen David's Jetiquette Program gets the
nod of approval from Travel Weekly Magazine, having earned the 2008 Silver
Magellan Award in the Customer Service Training Category and captured
attention from those who long to see marked improvement in an industry sullied
by rising fuel costs, job slashes, disenchanted employees and disgruntled
customers.
Each year, Travel Weekly hands out Magellan Awards to thought leaders and
outstanding performers from Hotels and Resorts, Travel Destinations, Cruise
Lines, Online Travel Services, Airlines and Airports, Travel Agents and
Agencies, and Car Rental Companies. This year, Gailen David shines in the
category of Customer Service Training, thanks to his Jetiquette Program which
grooms and polishes front-line employees to become the best in their class
while delivering a much higher level of customer satisfaction.
Gailen David sums up his Jetiquette global initiative as "Creating a more
pleasant customer service experience ... one person and one kind action at a
time." At his website, http://JetiquetteAcademy.com, interested parties can
find a breakdown of individual and group training programs, and even a list of
friendly tips to help customers navigate through their travel experience as
smoothly as possible.
David's Jetiquette program targets airline and hotel managers who need
assistance with getting their people to carry out the procedures they have
worked hard to develop. Says Gailen, "I don't want managers to feel that I am
just someone who comes in and forces my program on them. I help them with the
employee part of making things happen and customize my half-day, one-day, or
multi-day seminar programs to a format that will blend easily with their
existing customer service initiative if they have one."
Gailen David's training covers everything from "how to effectively greet
customers" to "proper forms of address when serving with heads of state." One
of the most notable features of his Jetiquette Program is that participants
get to fully explore their attitude toward their career as well as their
approach to living, in a way that is highly insightful, empowering, and for
some, deeply emotional.
In his Jetiquette workbook, participants examine why they chose a career
in customer service, what the "ideal job" would be where they would shine, and
ways to get from that place of disillusionment, to one where they feel happy
and proud to come to work and do their best, every single day. The program
also features dynamic and engaging activities such as group role play, where
participants enact unpleasant scenes from their customer service past, and
then re-enact those same situations, this time using empowering skills and
strategies learned in the Jetiquette program.
Gailen David is currently working on the Jetiquette(TM) Customer
Experience Master Series, available in early 2009 though the company's website
at http://www.JetiquetteAcademy.com. In the meantime, companies are encouraged
to contact the Jetiquette Academy to discuss customized programs that address
their unique challenges and include their corporate branding.
For more information, visit http://JetiquetteAcademy.com.
This release was issued through eReleases(TM). For more information,
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