LONDON,
May 8 /PRNewswire/ -- Tata Consultancy Services (TCS),
(BSE: TCS.BO, NSE: TCS.NS), a leading IT services and business solutions firm,
can confirm that it has renewed its managed services contract with one of the
world's leading long haul airlines Virgin Atlantic. By entrusting the
management of its IT infrastructure and applications management to TCS, Virgin
Atlantic is in a position to focus on core business activities and flex with
the future challenges of the international airline industry.
Under the renewed agreement, TCS will continue to manage Virgin Atlantic's
global end-to-end IT systems including a 24x7 service desk, infrastructure and
application support services. The company also manages Virgin Atlantic's
relationships with other third party IT vendors to ensure a cohesive approach
to the airline's IT ecosystem. TCS' service delivery for Virgin Atlantic is
designed around IT Infrastructure Library (ITIL) best practices framework.
TCS' rigorous metrics-based management model and airline innovation expertise
will ensure increased responsiveness for Virgin Atlantic customers.
"Today, airlines need to effectively exploit IT more than ever to be
successful in a very competitive marketplace," commented Mike Cope, IT
Director, Virgin Atlantic. "Thanks to our ongoing partnership with TCS we have
the right partner to enable this."
Mr. A.S. Lakshminarayanan, VP and country manager, UK & Ireland, TCS,
added, "Virgin Atlantic's IT infrastructure and services are worldwide and
therefore require a partner with a similarly global reach. TCS has established
a strong reputation for providing our clients with certainty of outcome in
alignment with their strategic objectives and the renewal of our agreement
with Virgin Atlantic is testament to our performance over the past three
years."
The Travel and Transportation sector is emerging as a key vertical for
TCS, generating 4.0% of the company's total $5.7 billion revenues in FY08. TCS
launched a dedicated Travel & Hospitality Innovation Lab in 2007 to help
airlines enhance customer experience and differentiate themselves in an era of
increasing competition and new distribution models.
About Virgin Atlantic Airways Limited
-- Virgin Atlantic is one of the world's leading long-haul airlines
-- It flies to 30 destinations worldwide from its main base at London
Heathrow and London Gatwick
-- There are 38 aircraft in its fleet, comprising 747-400s, A346 and A343
-- Sir Richard Branson is the President of Virgin Atlantic; Steve Ridgway
is the Chief Executive
-- In 2007, Virgin Atlantic carried around 6 million passengers
About Tata Consultancy Services
Tata Consultancy Services is an IT services, business solutions and
outsourcing organization that delivers real results to global businesses,
ensuring a level of certainty no other firm can match. TCS offers a
consulting-led, integrated portfolio of IT and IT-enabled services delivered
through its unique Global Network Delivery Model, recognized as the benchmark
of excellence in software development. A part of the Tata Group, India's
largest industrial conglomerate, TCS has over 111,000 of the world's best
trained IT consultants in 50 countries. The company generated consolidated
revenues of US $5.7 billion for fiscal year ended 31 March 2008 and is listed
on the National Stock Exchange and Bombay Stock Exchange in India. For more
information, visit us at http://www.tcs.com
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