American Airlines' flight operations returned to normal Wednesday, after a nationwide problem with its computer systems forced the carrier and its regional affiliate American Eagle to cancel nearly 1,000 flights.
The cause of the problem was not clear, but American said a systemwide problem caused an inability to access its reservations system, Sabre. The reservation system manages functions related to printing boarding passes, ticketing, online check-ins and tracking passenger baggage.
"American experienced a problem with our network systems that caused many flight delays and cancellations," said Tom Horton, chairman and CEO of American Airlines. "Know that we immediately put all hands on deck to identify and resolve the problem – working to get our systems running smoothly, our flights back on schedule, our customers rebooked and back on their way."
The airline is providing full refunds to passengers who were affected by the flight cancellations.
The computer problem came at a crucial time for American, as it recently filed its plan of reorganization to emerge from Chapter 11 bankruptcy protection and merge with US Airways.
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