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Monday, July 21, 2003

Apropos of the Air Midwest case

Consider these two items in a paper presented by Alex Chaparro and Loren Groff of Wichita State University at the 16th Human Factors in Aviation Maintenance Symposium in April 2002: "Sixty-two percent of respondents reported completing a procedure in a way they considered 'better' than what was...

 
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