4CS Announces Warranty Process Award by Rolls-Royce

EAST MOLINE, Ill., June 18 /PRNewswire/ -- 4CS, the leading provider of intelligent warranty management software, today announced that the Rolls-Royce Helicopter Engines business will utilize the 4CS iWarranty Lifecycle Management Solution to proactively manage warranty across the service chain. iWarranty allows Rolls-Royce to increase the speed and accuracy of all warranty claim information, from claim entry and processing through reporting and product improvement. This will significantly increase the productivity of the company's Helicopter Engines Business and support a key business objective to more effectively manage warranties.

Scott Baier, Manager Helicopter Fleet Operations, noted, "With our company's growth, we need the ability to process warranty claims in a more automated fashion. We benchmarked the industry and 4CS iWarranty was rated the highest in our price/value evaluation. They had an advanced warranty lifecycle management solution that will drive quality improvements while decreasing costs."

Francine Robertson, Rolls-Royce Warranty Manager, added, "4CS warranty professionals understood our needs better and were easy to work with. Their warranty solution was more complete, enabling us to set up claim validations, reducing pricing errors and duplicates, as well as providing us better tracking capability of warranty history and trends. iWarranty is more configurable and has superior campaign set-up and processing capability."

"We fully expect iWarranty to help drive enhanced dealer and customer satisfaction by helping reduce claim processing time while shortening the detection-to-correction time. It will enable us to better manage our warranty costs."

Gene Weber, 4CS Partner, Aerospace and Automotive, noted, "Rolls-Royce has long been recognized for the highest quality and is a major player in the aerospace industry. We look forward to supporting their continued success through the iWarranty lifecycle management software solution."

Rolls-Royce, the world-leading provider of power systems and services for use on land, at sea and in the air, operates in four global markets -- civil aerospace, defence aerospace, marine and energy.

Rolls-Royce has a broad customer base comprising 600 airlines, 4,000 corporate and utility aircraft and helicopter operators, 160 armed forces, more than 2,000 marine customers including 70 navies, and energy customers in 120 countries. Rolls-Royce is a technology leader, employing 38,000 people in offices, manufacturing and service facilities in 50 countries.

About 4CS

4CS is a leading provider of intelligent warranty software solutions. 4CS iWarranty software significantly reduces warranty costs by improving product quality, reliability, cost and information-sharing with suppliers and partners, and by optimizing the entire warranty cycle through integration and automation.

iWarranty intelligent software directly connects manufacturers, suppliers, dealers, partners and customers in a service network. It provides a comprehensive, process-driven solution for managing warranty by integrating the following modules: e-Claims, Parts Return, Supplier Warranty, Purchased Warranty, Warranty Analytics, and Warranty Center.

For more information, http://www.4CS.com or call 800.709.8773